Having identified that the map case poppers (for attaching it to the bag) have changed in the intervening years since I bought it. They (Margaret) suggested I send the bag over and for the princely sum of £5 they would fit new poppers, give me a new map case and sent it back to me.
This is the second time I have rung them to repair something and the previous time it cost me nothing.
Its nice that we still have British companies you can be proud of. I have both Ortlieb and Carradice panniers (Super C) and whilst the Carradice ones are more agricultural (less slick). I know which ones will last the longest

PS I have just got a Carradice seatbag and I keep on saying to the bikers at work I am going to upgrade the wooden dowling support with carbon fibre
